FAQs | Share and Care Psychology

Are sessions available in another language?

Yes, our psychologists speak English, Portuguese and Spanish.
How does Telehealth consultation works?

- Telehealth includes telephone and online video technology such as Zoom or Google meet. Our preference is to use online video because this enables our psychologists and clients to see one another. - If you have a video consultation booked in, you will be sent an email reminder which will include instructions on how to access your appointment. - You will need either a smartphone, tablet or computer with an internet connection, camera and microphone (these are built into most modern devices). Headphones can also help with audio quality. We also encourage you to find a private room at home so you can speak freely and won’t be interrupted.
Do I need a referral to see a psychologist?

No, you do not need a referral. You can make an appointment without a referral from your GP or a psychiatrist. However, you will need to pay the full amount for your sessions out of your own pocket.
How long are sessions with a psychologist?

Face-to-face or Telehealth sessions are 50 minutes long at Share and Care Psychology.
Do you provide face-to-face or online consultations?

We offer individual services via face-to-face consultations in Torquay and Jan Juc and a Telehealth (online consultations) service to clients.
Do you receive a Medicare or Private Health Insurance rebate when you see a psychologist?

Medicare For all individual psychological appointments you will need a referral from a GP or a psychiatrist for a Mental Health Treatment Plan you will be eligible to receive a Medicare rebate of $89.65 (for a general psychologist) per individual session for up to 10 sessions per calendar year. After we have processed your payment we can process your rebate for you via our online system. Medicare advises us that these funds will appear in your bank account within 2-3 business days. Private Health Insurance If you have private health insurance that includes psychological counselling as extras cover you may be eligible for a partial rebate. It is recommended that you contact your individual insurance provider for further information about your individual coverage.
How does Perinatal support works?

We provide follow-up treatment, support and care for women, men and families who are experiencing a range of issues throughout preconception, pregnancy and postnatal. Perinatal support via face-face or Telehealth appointments. You can book a consultation with our perinatal psychologist and everything will be explain in your first appointment.
How can I book an appointment?

You can call us on 0477 509 282, email ariane@sharecarepsychology.com.au, or submit an enquiry via the ‘Contact’ page.
International Students are entitled to have a medicare rebate?

If you are an international student you are also entitled to a Medicare rebate. For more information refer to this document page 7 https://headspace.org.au/assets/Uploads/Centres/Bondi-junction/International-Students-more-Information-Pack.pdf.